Which phase of the waterfall process is occurring when a company determines system requirements for tracking interactions?

The analysis phase of the waterfall process is focused on gathering and defining system requirements. During this phase, stakeholders collaborate to understand the needs of the users and the business. Determining system requirements involves identifying what features and functionalities are necessary for tracking interactions effectively.

This phase sets the foundation for the subsequent stages of the waterfall model by ensuring that all requirements are clearly documented and understood before moving forward. It allows the development team to outline the expectations and constraints which guide the design and implementation of the system. In essence, the analysis phase is crucial for aligning the project's objectives with user needs, making it a key step in the overall software development lifecycle.